Discover and Plan
Our Skedulo experts work with your team to define a high-level solution that’s tailored to your business needs. The resulting Statement of Work (SOW) becomes the project’s detailed roadmap for success.
Build and Test
Armed with expertise in your specific needs, a Skedulo team builds your solution on Salesforce or our independent platform. We keep your team informed and the project on track with professional communication and collaboration.
Confirm and Train
We then complete the solution build with feedback from User Accepted Testing (UAT) and customer approval. Next, the Skedulo team supports you through training and change management.
Deploy and Go Live
A successful “go live” is what drives Skedulo’s passionate implementation team. After completing a carefully managed and documented process, we continue to support you through adoption.
Ongoing Mobile Workforce Management Software Support
Skedulo’s dedicated Customer Success team helps you continue to get the most value from our Deskless Productivity Cloud platform after you go live. After a careful handoff from your implementation team, your customer success manager guides you through optimizing your mobile workforce management software with Skedulo.
- Communication and training on new features
- Best practices for your Skedulo instance
- Thought leadership relevant to your use case
- Account management with regular customer health checks
- Escalation for Technical Support
- Marketing and other partnership opportunities with Skedulo
Support for Every Skedulo Deskless Productivity Cloud Customer
Support is included with every Skedulo license purchase, with clearly defined response times for requests. Additional support packages are available for every level of need.
Every Skedulo customer has 24/7 access to the online Support Portal where you can submit tickets and search the knowledge base for fast and simple access to the answers you need. The Portal offers downloadable resources and training guides as well as explanatory videos of product features.
Learn more about our support package.
