Strong revenue growth, higher retention, and an impressive reduction in costs
Regal Health has gone from strength to strength since revolutionising their operating model and implementing the systems required to support it.
According to Michael and David, key benefits include:
Administrative costs: Regal Health’s cost of operations (less staff payments) have dropped by over 35% as a percentage of revenue – an achievement that was only possible due to the systems they put in place.
Resource planning: Centralised data makes it easy for their leadership team to make informed decisions about resourcing. “We can drill down into different regions and know what days of the week or times of the day are busiest. All our resource planning is now built around customer requirements – from regions to skills and down to hours needed.”
Retention: Ownership over their roles and an ability to plan around their lives has empowered Regal Health’s large contingent of nurses and support workers, leading to a strong uptick in retention.
Some of the factors contributing to success are:
- User-centric dashboards so people only see information that matters to them
- Job requirements are now distributed to share the workload
- Knowledge-sharing is streamlined to reduce pressure on individuals and risk to the organisation
- Recruitment campaigns promote fully mobile capabilities which entice quality applicants
- Decentralised systems allow staff to work from home if desired
- External factors don’t threaten service continuity (i.e.: 97% of jobs were fulfilled even when 48% of staff were isolating during COVID)
“75% of our workforce is casual by choice and Skedulo makes it easy for them to specify when they can work, where they want to work, how far they want to travel, and what types of jobs they want to take on. It also reduces pressure on them when they’re in the field. For example, they can use the system to raise an alert for any issues and we can have another support worker or nurse out to the client that same day. Our people feel supported which is very important in our industry.”
Cash flow: For Regal Health, cashflow and forecasting are critical to survival. Jobs can vary from 20 minutes to 12 hours (billed by the hour), so quality reporting is essential to track variations, verify data, and log claims. “Before Skedulo and Salesforce we would bill every 4 weeks and were paid 7 to 10 days after. Now we can bill weekly which has had a huge impact on cashflow. It means we’re not constrained in delivering to clients or exploring new innovations.”
Scale: The strong growth in revenue did not require Regal Health to scale their operations team. “If our existing customer base doubled overnight, our systems could cope. We always feel in control and that’s what great systems give you. One of our board members said that of all the companies they’ve been involved with, we are the most resilient. A lot of that comes down to the data and clarity we now have – decision making is just so much easier.”
Having experienced such a significant shift in their operations, systems and business outcomes, Michael and David say it has been an exciting journey with Skedulo.
“Skedulo has grown with us over the past 3 years. The team is always looking at how to make the product more useful, and our Customer Success Manager has consistently worked with us to find fast solutions to any issues – sometimes even before we know we need them.”
