About HealthStrong
HealthStrong is one of the largest healthcare providers in Australia with more than several hundred practitioners providing services to residents of aged care facilities across the country. The company also offers home care and anticipates exponential growth in this market as governments and healthcare providers globally work to address the needs of an aging population. In preparation for the anticipated growth, HealthStrong has implemented Skedulo for a more efficient and reliable scheduling of HealthStrong’s practitioners. Since implementing Skedulo, HealthStrong’s efficiency has doubled and has helped to ensure that the right care is delivered to the right patient at the right time.
Matching healthcare practitioners and patients faster and more reliably
Its growing team of practitioners perform around 50,000 treatments across the country each week. Most of these treatments take place in aged-care facilities, however the demand for home visits is set to grow along with the overall need for aged care. This is an issue globally with the proportion of the world’s population over 60 years expected to nearly double from 12% to 22% over the next three decades.* In anticipation of this growth, HealthStrong set out to find a more efficient way to schedule their several hundred practitioners and enhance overall patient care. Previously, HealthStrong used a system based on Microsoft Access and multiple spreadsheets to schedule their practitioners. This process was very time-consuming and it was difficult to ensure the most qualified worker was assigned to each job. For example, schedulers relied on memory or input from colleagues if they needed to find someone with specific qualifications or language skills. HealthStrong needed a much faster and easier way to schedule appointments, particularly as the growth in home care would increase the number of appointments per practitioner per day. They also wanted to empower practitioners by providing them with more information on the go and reducing the need to fax timesheets.
Faster, more effective scheduling to fuel and support growth in appointments
HealthStrong reviewed a number of workforce management solutions and ultimately selected Skedulo for its integrated mobile workforce solution that offered a faster, easier way to schedule appointments in advance or on the fly. Skedulo also featured intelligent resource mapping, real-time logging, geo-tracking and native integration with Salesforce. A few months after meeting with Skedulo to discuss their needs, HealthStrong scheduled its first appointment using the mobile scheduling application. Skedulo tailored the solution to provide HealthStrong with an end-to-end process for scheduling, managing appointments and their field practitioners.
