What NDIS Providers Should Expect From Their Scheduling Platform
Skedulo for NDIS
A commitment to continuous improvement
No platform is perfect from the start, so a commitment to continually improve based on client and user feedback is essential.
For example, all of our clients have a dedicated Customer Success Manager who proactively seeks and relays feedback to our product development teams. We’ve also recently launched our Customer Advisory Board whose sole purpose is to understand and improve on our customers’ experience with us.
In addition, we release updates to the Skedulo platform and mobile app every quarter. These updates include improvements based on features that our customers have told us they want.
Better oversight of billing
Part of driving efficiency is finding new and effective ways to manage billing. This particularly applies to recurring appointments, because it can be difficult to track where customers are up to in their payment vs appointment cycle.
Skedulo integrates with a number of cloud-based financial platforms, and has its own feature that will flag issues that may arise with recurring appointment billing.
The feature keeps track of remaining funds in a customer’s service agreement versus how much has already been spent. If they run out of money, Skedulo makes it easy to pause appointments while a new NDIS plan is arranged.
A great experience for users
Digital change management can be difficult for some organisations where staff have been using legacy platforms for a long time.
To counter this, any new platform must be easy to use with fast access to support whenever it’s needed. If customers also use the platform, this ease of use and adoption is even more crucial.
We take user experience very seriously at Skedulo, and are always happy to hear that this is something people love most about our product. When clients tell us a feature is important for their users, we include it wherever possible.
For example, users told us they wanted a no-fuss way to accept or refuse work when scheduling was being done. Clients also told us they wanted their customers to be able to use Skedulo to set their own required levels of support. So we added both!
Prior experience with NDIS providers
For platforms that have little to no experience working with NDIS providers, it’s unlikely their features have been developed or improved with you in mind. It also means explaining your requirements can get frustrating, because staff do not understand the environment your people are working in.
Ideally, look for a scheduling platform that has worked with many NDIS providers in the past, and understands the unique challenges you face.
We have been working side by side with NDIS providers for 7 years—from the introduction of the NDIS, right through to the enormous shift in healthcare that has occurred following COVID-19. We also have health professionals on staff who have worked with and managed NDIS providers who help us gain a unique user perspective.
To learn more about how we have helped other NDIS providers find greater efficiency, productivity and cost savings through their scheduling platform, simply contact us. You may also be interested in our case studies.
