Skedulo Intelligent Mobile Workforce Management

The place for tips and tricks on scheduling and customer experiences, plus our thoughts on the latest trends in employee mobility and management.

How to Improve Field Service Quality: KPIs, Action Plans, and Change Management

For field service workers, business is booming. The field service market share is expected to balloon from 5 billion to 8.5 billion between 2024 and 2029. That’s no surprise. Many sectors are relying more heavily on field service positions to address the ever-changing needs and…

How to Improve Customer Retention in Field Service

Customer retention is vital for any business to stay afloat, particularly in industries that rely on field service workers. Not only do repeat customers keep revenue stable, it’s easier and more cost-effective to retain a current customer than it is to market to and capture…

How Employee Scheduling Affects Revenue

When it comes to revenue strategy, employee scheduling matters more than you might think. Scheduling helps control operational costs, improve the employee experience, increase resource utilization, and improve customer interactions. With the right scheduling strategy—and some technology to support the team—companies can use scheduling to…

Employee Retention: What It Means and How to Improve It

Employee retention is a perennial concern for any organization. At any given time, there’s at least some portion of employees who are considering quitting. In fact, according to Gallup, 51% of workers are open to leaving their current jobs, and only 25% would highly recommend…

How to Manage Highly Complex Field Service Work

Field service is a $4B industry and growing, and it includes a huge variety of services. The most complex field service work requires careful coordination and highly skilled workers. And the larger the field service operation, the more its systems and teams must work together…

How AI Will Transform Field Service

Artificial intelligence (AI) and automation have the power to change field service for good. But how exactly will that happen? Field service automation is the use of technology to minimize repetitive tasks and streamline field service operations. Field service AI takes this a step further:…

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