Introducing Advanced Analytics: Get Unique Insights Into Your Deskless Workforce

 
Data is the new gold, and organizations that know how to cultivate and leverage their data enjoy a significant competitive advantage over those that don’t. The Skedulo Deskless Productivity Cloud manages the scheduling and execution of work for deskless workforces, which means we have an incredible amount of very valuable operational data. To help our customers leverage that data, we have introduced Advanced Analytics into the Skedulo platform. This feature-rich addition allows our clients to mine their data to get deep insights about their businesses.

Actionable Insight

Meaningful data is key to achieving actionable insight. Understanding the state of your business is critical, but using data to help you manage your business better through actionable insights is where the real value of analytics emerges.

Every action on Skedulo generates data—and with the power of analytics our clients can now analyze that data to understand more about their businesses. At a macro level, this may mean looking at how the business is tracking against strategic goals like resource utilization, labor costs, or service levels. At a micro level, it may mean drilling down to pinpoint issues related to ultra-specific areas of the business like individual resource performance or individual client value.

At a local or regional level, actionable insight means users are able to:

• identify who is completing jobs on time or late, and then arrange training for resources who may be struggling,
• understand where quoting or estimates are proving incorrect and adjust the estimation process accordingly,
• uncover which types of jobs get cancelled and why and then explore methods to reduce those cancellations,
• and much, much more.

At a corporate level, actionable insight also empowers leaders and executives to make important decisions about resourcing and strategy. For example, a healthcare service may be ready to expand by opening a new location. Using analytics to understand the demographics of the clients for their most popular and profitable businesses allows the business to select a new location in which there is likely to be demand for those services.

Advanced Analytics also supports alerting based on defined thresholds, allowing decision makers to know about important situations without requiring them to constantly be watching dashboards. Alerts can be created for any situations that might be of immediate operational interest, such as spikes in cancellations or spikes in late jobs, so accountable professionals are ahead of the game and never taken by surprise.