In the world of field service—where employees frequently change locations during the workday—scheduling is key to operations. Smart, efficient scheduling unlocks numerous benefits. For instance, with the right schedule, workers spend less time traveling and spend more time with the customer delivering a valuable service.…

A person’s ability to access healthcare depends on many factors. It involves an individual’s financial resources, insurance coverage, transportation, the healthcare providers and specialists in their geographic area, work schedules, and so much more—many of which are outside the healthcare providers’ control.  But it also…

The day-to-day interactions between field service technicians and customers are incredibly important. The field service tech may be the only one from the company who meets the customer in person, and they directly represent the company’s service quality and expertise. They play a crucial role…

Field service is essential to many types of work: healthcare, sales, utilities, maintenance, repair, cleaning, inspections, real estate, construction, and other B2B and B2C services. Field service automation is the use of technology, data, and centralized systems to streamline and improve field service operations. No…

The Skedulo Design & Research team conducted a survey in August 2023 to understand what customers expect and prioritize from their scheduling processes. Along the way, we collected several insights about mobile workforce scheduling and the technology that supports it.  For starters, it’s important to…

With excellent route planning, sales reps spend less unnecessary time on the road and more time in valuable sales conversations. Nearly one-third (29%) of sales reps said that making the sales process more efficient was a top goal in 2023, including reducing unnecessary steps and…