Frontline workers represent your company and value proposition to customers. Technicians, delivery drivers, therapists, home health workers—in every industry, the right technology empowers workers to deliver the highest-quality service. But what makes technology “right” for frontline workers? Read on to learn more about what workers…

Humans are social creatures. The need to feel like part of a group is strong, and that need extends to the work environment, too. Particularly since the COVID-19 pandemic put our social connections into sharp focus, companies have been working to ensure employees feel a…

Customer retention is vital for any business to stay afloat, particularly in industries that rely on field service workers. Not only do repeat customers keep revenue stable, it’s easier and more cost-effective to retain a current customer than it is to market to and capture…

Field service is a $4B industry and growing, and it includes a huge variety of services. The most complex field service work requires careful coordination and highly skilled workers. And the larger the field service operation, the more its systems and teams must work together…