Home healthcare services is the fastest growing industry in the United States, and it doesn’t show any signs of slowing down. Right now, the homecare industry includes around 417,966 businesses with an annual revenue of $96 billion. The U.S. Bureau of Labor Statistics (BLS) predicts…

 Effective employee scheduling is important for any workplace, but when your workforce is mostly mobile, it’s absolutely crucial. Thoughtful scheduling makes employees happy, boosts productivity, reduces rework, and boosts the bottom line. But many managers don’t realize that effective scheduling can also improve the quality…

 Every time one of your mobile workers interacts with a customer—whether it’s good, bad, or forgettable—your brand takes shape. These days, with so many ways to differentiate products and services, the customer experience becomes your brand. With so much riding on the customer experience, how…

 Call it the gig economy, the service economy, or simply the rise of the freelancer, the idea is the same: the way we work has changed. Healthcare, construction, repair services, tech, engineering—the list of industries embracing contingent workers continues to grow. Gartner estimates that 40%…

 What is Electronic Visit Verification (EVV)? The 21st Century CURES Act requires every state to implement an Electronic Visit Verification (EVV) system for home healthcare providers by January 1, 2019. Each state can choose their own EVV design and implement their own quality control measures,…

 To get ahead in today’s crowded marketplace, you need a clear picture of your company’s competitive advantage...but it may not be as simple as it used to be. The two main competitive advantages of the past—price and quality of product—are being overtaken by a new…