Skedulo Intelligent Mobile Workforce Management

The place for tips and tricks on scheduling and customer experiences, plus our thoughts on the latest trends in employee mobility and management.

What is Dispatch Management? How It Works and Why You Need It

Content at a glance: Dispatch management is the comprehensive process of evaluating, assigning, and tracking field service requests to ensure jobs are completed successfully. Dispatch management matters because it directly affects the quality, efficiency, and timeliness of field service operations. Excellent dispatch management means workers…

The Role of Dispatch in Operations Management

Whether it’s responding to an urgent maintenance request in a matter of hours instead of days, delivering home healthcare on a reliable schedule, or getting the best sales team in front of the highest value prospect, companies across a range of industries rely on skilled…

Skedulo’s Newest Product Release is Here!

Here’s a roundup of the latest innovations, hot off the press from the Skedulo Product team.

5 Ways to Use Field Service Scheduling to Drive Revenue Growth

In the world of field service—where employees frequently change locations during the workday—scheduling is key to operations. Smart, efficient scheduling unlocks numerous benefits. For instance, with the right schedule, workers spend less time traveling and spend more time with the customer delivering a valuable service.…

Customer Effort Score (CES) and How to Use It

Effort matters. When a customer can book appointments online, opt-in for automated appointment reminders, and pay quickly with their preferred payment method, they are more likely to be loyal repeat customers. But when they have to contact a business multiple times or jump through hoops…

Use Technology to Increase Patient Access: 6 Strategies for Healthcare Organizations

A person’s ability to access healthcare depends on many factors. It involves an individual’s financial resources, insurance coverage, transportation, the healthcare providers and specialists in their geographic area, work schedules, and so much more—many of which are outside the healthcare providers’ control. But it also…

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